Queries Raised

Track and manage support requests.

#TKT-2026-0089

OpenMedium

Intermittent disconnection on Neo Connect Ultra

Category: Network Issue · Created: Mar 28, 2026 · Last update: 2 hours ago

Latest Response — SigAI

We've run a remote diagnostic on your router. Signal strength is good (-62 dBm). We're scheduling a technician visit for April 2. Would you prefer morning or afternoon?

#TKT-2026-0072

ClosedLow

Request to change Wi-Fi SSID remotely

Category: Wi-Fi Installation · Created: Mar 15, 2026 · Resolved: Mar 15, 2026

#TKT-2026-0034

ClosedLow

Billing clarification — GST on recharge amount

Category: Billing Query · Created: Feb 8, 2026 · Resolved: Feb 8, 2026

#TKT-2025-0412

ClosedHigh

No internet after fiber installation — resolved

Category: Network Issue · Created: Dec 22, 2025 · Resolved: Dec 23, 2025