Support Center

SigAI is here to help.

Instant diagnostics, plan recommendations, network scanning, and account management — all in one chat.

SigAI
SigAI
● Online
SigAI

Hello! I'm SigAI, your Neo Link assistant. I can check your balance, diagnose network issues, recommend plans, and more.

FAQs

Frequently asked.

Unlike Jio and Airtel who charge for 28 days but call it "monthly," Neo Link gives you a genuine 30-day cycle. That saves you 24 extra days per year — nearly a free month of service!

On 4G Ultra + 5GX plans, your daily 4G data cap is consumed first. After that, unlimited 5GX data kicks in for the rest of the day. No throttling, no caps, no extra charges.

Air Connect is our wireless broadband for areas without fiber. An outdoor unit connects to the nearest Titan Pole via 700MHz band, and an indoor router distributes Wi-Fi. No digging required.

Yes! Port your existing number to Neo Link via MNP. Takes 3–7 business days. Apply online or visit a Neo Hub.

Depends on tier: Budget gets SonyLIV, Premium gets JioHotstar + Zee5, Elite gets all of those plus Netflix Standard, Apple TV+, and Aha.

Our technician handles installation. Once set up, use the Neo Link app or web dashboard to manage Wi-Fi name, password, connected devices, and parental controls.

Our AI-powered spam filter blocks unwanted calls and SMS before they reach you. Included free on all plans. It learns from patterns and community reports to stay accurate.

Available on 5GX plans. SigAI detects gaming traffic and prioritizes those packets, reducing latency by up to 40%. Works automatically — no setup needed.

Guides

Setup & troubleshooting.

📡
Router Setup

Connect, configure Wi-Fi, set passwords, and manage devices.

Read Guide
📺
STB Setup

Neo View Air & Cinema box setup. Google TV activation. OTT login.

Read Guide
🔄
Easy Mode UI

Simplified interface for elderly users. Large icons, Tamil language support.

Read Guide
🛠️
Troubleshooting

No internet? Slow speeds? Frequent disconnects? Step-by-step fix guides.

Read Guide

Still need help?

Create a ticket.

Our team responds within 2 hours during business hours.